When responding to a complaint, no matter how well you write your final response letter, if you reject a complaint, some clients will...

Your firm receives a complaint, how do you react?  Are you angry?  Are you affronted?  Do you think, “what did we get wrong and how do we...

This week I launched my new website.  Please visit www.compliancematters.co.uk to see what has changed.  Watch for more developments to...